Office 365 : Error ‘Something went wrong’ OwaUserHasNoMailboxAndNoLicenseAssignedException

Sometimes you receive an error message while logging in at the Office 365 portal. This is due to different reasons, like:

  • User has no online mailbox, but wants to open online OWA
  • User wants to open Sharepoint, but has no right to open a website
  • Or some different reasons.


This means that the users has no online mailbox. When going to office 365 the default page is the page for OWA, but this user has no online mailbox, therefore you will receive the above error message.


Please follow the following steps to resolve this issue:

Click on Exchange, below in the Admin centers
  • Click on Exchange
Click on PERMISSIONS & then double click on Mailbox EXIM
  • Click on Permissions
  • Double Click on MailBox EXIM
  • Under Members add the email to this list
  • Click Save
  • Now you will be able to access OWA for this email.

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